Road to Mandalay Cruise - On Board Services
The following amenities are provided in passenger cabins:
- toiletries basket
- bath robes
- bottled water & glasses
- ice is available on request
Slippers are provided in State cabins only.
RTM has a new satellite system and can now direct telephone calls to guest cabins. Guests are also able to call direct from their cabins. Calls will be charged at USD 8.00 per minute. As the system has to connect via satellite, calls will be charged on a per second basis on conclusion of the dialling sequence, regardless if calls are successfully connected.
In 1997 a nursery school in Shwe Kyet Yet was built using donations made on board by RTM passengers. In 1999 donations went towards the restoration of the wooden monastery alongside RTM's berth in Bagan. Passengers who would like to contribute to either project may do so by handing their donation to our Reception staff on board.
The atmosphere on board is relaxed. For dinner appropriate dress is 'smart casual', e.g. open-neck shirt and jacket for men. Formal wear is not required. Between September and February it is advisable to pack a light sweater for the evenings. During the day, light cotton clothes are the most practical for sightseeing. When visiting temples, clothing must cover shoulders and thighs, so 'short' shorts/skirts are not appropriate. Slip-on shoes are also recommended as bare feet are required when entering places of worship.
Tea, coffee (excluding espresso & cappuccino) and bottled still water are available at all times.
Clients wishing to order wine or champagne for on arrival should be supplied with the wine list from which to choose at the advertised rates.
Emergency Medical Procedure
A defined Emergency Medical Procedure has been drawn up in association with AEA International to cover the evacuation of passengers to hospital should a medical emergency occur that cannot be dealt with on board.
If the ship is berthed at Mandalay or Bagan a road ambulance will transfer the passenger to hospital. If the vessel is between towns on the river, a Zodiac inflatable is available to transport casualties. Both Mandalay and Bagan are serviced by scheduled commercial flights from Yangon. Passengers will be transferred to centres of medical excellence in Singapore or Bangkok if medically necessary.
Staff on board RTM will liaise with AEA throughout the procedure.
A pianist plays nightly in the piano bar. In the Lounge or on the Observation Deck a cultural lecture will be held on "sailing" days and a variety of local entertainers will perform in the evenings.
A small library of topical books in several languages is available in Reception, along with a selection of games.
The remote-control cabin TV offers satellite channels and there are two video channels showing in-house movies. Please note: TV channels are only available when the ship is moored at Bagan or Mandalay.
Gratuities on board are at passenger's discretion. Gratuities can be given centrally to Reception, which will make sure that they are equally divided amongst all on board staff. Suggested amount is $10-$20 per day per cabin depending on how happy people are.
The guides are not included in this pool of gratuities and should be tipped separately.
On board all main languages are spoken, i.e. English, French, German, and most of the time there is a Japanese guide available to assist with Japanese speaking passengers.
There is no on-board laundry facility.
Postcards can be given to Reception who will mail them free of charge. However this mail service is not an express one.
Early morning coffee and tea are served in cabins on request.
Breakfast is served buffet-style in the Restaurant.
Lunch is served in the Restaurant, or on the Observation Deck weather permitting, on an open sitting basis from 12:30 to 15:00.
Dinner is served in the Restaurant on an open seating basis from 19:00 to 22:00. The Restaurant, however, will stay open until the last passenger has dined.
Afternoon Tea is served in the Lounge or on the Observation Deck.
RTM endeavours to cater for special dietary requirements, such as vegetarian, vegan etc. and will be pleased to note personal requirements in advance. However, we are unable to provide meals that require strict religious observance in the preparation.
RTM permanently has a qualified Burmese doctor onboard, who can be contacted through Reception. A small fee is charged for medical services and prescriptions.
Lunch The buffet lunches have 7 different themes: Burmese, Shan, Thai, Indonesian, Chinese, Indian and European, and are rotated weekly.
Dinner is plate-service and consists of:
- Choice of 2 entrees
- Choice of 3 main courses (incl. vegetarian)
- Selection of cheese
On board information
The following information is provided in all cabins:
- Welcome aboard explaining facilities onboard
- Daily programme
- Writing block
- Ayeyarwady River Guide
- Safety and emergency procedures
- Passenger questionnaire (one per person on most trips)
- E&O Magazine
- Stationary set, incl. paper, envelopes, postcards and a pen.
On board payment
All transactions on board are in US Dollars. Items for sale are priced in USD. Major international credit cards except Master Card are accepted, and may be used to open an on board signing facility. USD travellers cheques and FECs (Foreign Exchange Certificates) are also accepted, but not personal cheques. Other foreign are not accepted.
It is advisable to change money in Yangon before joining RTM. There are limited foreign exchange facilities on board for changing USD into FECs.
Safety and Security
RTM meets international safety requirements for river vessels of her classification. There are safety instructions in each cabin and safety procedures will be advised over the ship's public announcement system before sailing
For the safety of all passengers, a discreet security presence is an essential part of our operation.
Visitors are not permitted to board the ship.
Smoking is not permitted in the Restaurant or Lounge. Passengers may smoke in the Bar, on Observation.
There are 74 members of crew, comprising Burmese, Asian, Australasian and European nationalities. The Hotel Manager and team of multi-lingual staff can be contacted through Reception.
Languages available on board are:
- Japanese (guide on request)
- Russian (guide on request)
- Swiss German
- Thai (on request)